World Class Customer Service
We can help you assist your team in delivering world class customer service each and every time. Our programme works and enhances your business.
The programme delivery has an emphasis on three main words, WOW, EXCEED and AMBASSADORS.
The WOW factor by giving your customers or guests a memorable experience every time.
AMBASSADORS for your business and brand, including your company history from the past to the present and how we can be an influence on its future.
How we will EXCEED the service expectations of all customers or guests and the standards of all competitors by going that extra mile.
Topics covered:
Teamwork, Communication including body language, conversation and telephone skill, First impressions including grooming, Customer Types, Dealing with problems and complaints, Customers Special requirements, Introduction to business Knowledge, Getting it right first time every time: Reviews, Mystery Shops.
There is flexibility in the order of topics to suit your business needs.
This programme is bespoke to your business and can address YOUR areas for improvement.
Mode of delivery is flexible, 4 sessions, 8 sessions or 16 sessions dependant on your business needs. Location is flexible, we can deliver to your team on your premises or alternatively at The Learning Shop.
