Retail Works: A Pre-Employment Training Course

Employability Courses at Bluewater Kent

The Learning Shop not only has a direct link to the Bluewater recruitment, but we aim to inspire our customers to go on a personal journey. We use a mixture of delivery styles and activities to keep customers engaged. We try our upmost to nurture each customer to enable them to excel whilst putting them in an environment where they can grow in confidence.

Course content includes

Communication and Body Language

Define different methods of communication; recognise how body language can impact positively and negatively when communicating; discuss characteristics of open and closed body language.

First impressions, Customer Types and Mystery Shoppers

Identify the ‘3 second rule’ and how human behaviour controls the first impressions we make; outline different shopper types; recognise qualities which create excellent first impressions in job interviews.

CV Writing and Job Searching

Understand how to write a successful CV; complete a personal statement; incorporate relevant educational and work experience; how to use ICT to job search effectively

Interview Techniques and Online Assessments

How to present yourself for a job interview; summarise different formats of job interviews; identify traits of online assessments and aptitude tests; plan and prepare answers to questions often asked at interview

Additional topics may also be covered, such as:
– Competitors
– Consumer Law
– Logos and Slogans
– Roles and Responsibilities
– Teamwork and Problem-Solving
– SWOT Analysis
– Age-Restricted Items
– Health & Safety in the Workplace

A picture of 8 people standing against a wall all holding certificates after passing their retail skills course

As part of the course, the learner will also receive: Certification; Spirit of Bluewater tour; Guaranteed Interviews with employers with current vacancies; guest-speakers from industry experts; Q&A sessions with employers; entry to jobs fairs; and the option to be ‘caseloaded’ for job and progression opportunities and work with a dedicated Job Coach.