Short Courses at the Learning Shop
WorldHost: Sales Powered by Service (Code: OnL)
Bringing world class service and selling skills to the UK
WorldHost Sales Powered by Service - Retail training is now available in the UK.
The programme has been tailored by Skillsmart Retail for the UK retail sector and is delivered exclusively in North Kent through the Learning Shop a founding member of the National Skills Academy for Retail.
Duration:Half Day
Suitability: Introductory
Price:£65 + VAT per delegate
For the course detail pdf click here.
Having trouble viewing the download, click here to download pdf reader.WorldHost: Principles of Customer Service (Code: OnL)
Bringing world class customer service to the UK
WorldHost The Principles of Customer Service - Retail training is now available in the UK.
The programme has been tailored by Skillsmart Retail for the UK retail sector and is delivered exclusively in North Kent through the Learning Shop a founding member of the National Skills Academy for Retail.
Duration:One Day
Suitability: Introductory
Price:£85 + VAT per delegate
For the course detail pdf click here.
Having trouble viewing the download, click here to download pdf reader.WorldHost: Frontline Management solutions (Code: OnL)
Provides a comprehensive introduction to the entire coaching process.
Ideal for managers who have limited or no knowledge of how to identify skills gaps within there team.
Managers who complete this course will benefit from a more skilful and knowledgeable team, a more efficient department and happier, more productive staff.
Duration:One Day
Suitability: Introductory
Price:£120 + VAT per delegate
For the course detail pdf click here.
Having trouble viewing the download, click here to download pdf reader.Interview Techniques (Code: OnL)
Want to improve your interview performance?
This workshop is designed for anybody wanting to maximise their effectiveness in interviews.
Duration:Up to 2 hours
Suitability: Introductory
Price:£50
For the course detail pdf click here.
Having trouble viewing the download, click here to download pdf reader.CV Writing Techniques (Code: OnL)
Learn to write an attention grabbing CV.
Review your current CV and how to improve it one to one guidance from industry professionals
Duration:Up to 2 hours
Suitability: Introductory
Price:£50
For the course detail pdf click here.
Having trouble viewing the download, click here to download pdf reader.Coaching Skills for Managers (Code: OnL)
Provides a comprehensive introduction to the entire coaching process.
Ideal for managers who have limited or no knowledge of how to identify skills gaps within there team.
Managers who complete this course will benefit from a more skilful and knowledgeable team, a more efficient department and happier, more productive staff.
Duration: 2 - 3 hours
Suitability: Introductory
Price: £34.99
Customer service steps to success –Professional Customer Service Skills (Code: OnL)
This course is for customer service advisors with limited experience , who want to refresh develop and improve their skills.
It is also for people who want to move into customer service.
Steps to success is an in-dept course which provides an excellent grounding in all aspects of customer service.
Duration: 7 - 8 hours
Suitability: Intro/Interm
Price: £34.99
E marketing (Code: OnL)
Ideal for Business owners, managers marketing personnel and sales teams in small to medium size organisations, particularly those looking to expand and grow their business online.
It Provides practical guidelines for business professionals interested in exploring the possibilities of e-marketing issues rather than turn participants into e-marketing experts.
Duration: 1 - 2 hours
Suitability: Intro/Interm
Price: £19.99
HABC Foundation Food Safety (Code: OnL)
There’s a legal requirement for anyone handling food at work to be appropriately trained in food hygiene.
This level two course online meets this requirement by providing fully-endorsed training and a certificate in Food Safety, as required by environmental health inspectors.
Duration: 6 - 7 hours
Suitability: Introductory
Price: £39.99
Implementing Change (Code: OnL)
This course is for people who are likely to become line managers.It is also suitable for those who are already in post, but have had little or no formal training and limited work experience.
This Course Ensures the process of change is smooth and well-organised by applying the theories and concepts behind successful change management. Implementing Change will help employees build their knowledge of how to direct change, keep track of progress and be flexible where necessary.
Duration: 3 - 4 hours
Suitability: Introductory
Price: £34.99
Leadership (Code: OnL)
The Leadership Course will help new managers to identify, understand and develop more effective skills in leading people in the workplace.
Using theory and a practical case study, the course examines the qualities that good leaders show and suggests ways to evolve them to motivate individuals and teams.
Duration: 3 - 4 hours
Suitability: Introductory
Price: £34.99
Marketing (Code: OnL)
This course provides a simple introduction to the subject, its concepts and principles.
It gives employees a basic understanding of the theories of marketing and how to analyse marketing and how to analyse marketing methods, in turn helping them become more customer focused.
This course is for people who are likely to become line managers or for those who are already in post but have had little or no formal training and limited work experience.
Duration: 3 - 4 hours
Suitability: Introductory
Price: £29.99
Motivation (Code: OnL)
Staff motivation is vital in a competitive business environment. Not only is it an important way to improve productivity and customer service, It is also fundamental in attracting and retaining staff
Motivation course will help employees and managers understand what motivation is, and to identify basic motivating factors, such as recognition and feeling involved.
The increasing motivation levels achieved within your business will help get the best out of all staff.
Motivation is for people who are likely to become line managers.
Duration: 3 - 4 hours
Suitability: All
Price: £34.99
Negotiating-Tying the Knot (Code: OnL)
This course gives a straight forward introduction to the art of successful negotiation.
This course will help managers prepare properly for negotiation, polish their personal negotiation style and turn things around when negotiating gets tough.
By the time the course is completed they have the skills and the confidence they need to negotiate a better deal for their business.
Duration: 2-3 hours
Suitability: Introductory
Price: £34.99
Resolving Conflict (Code: OnL)
This course is for people who are likely to become line managers., it is also suitable for those who are already in post, but have had little or no formal training and limited work experience.
This course looks at conflict in the work place, its causes and what can be done to handle it effectively.
It helps managers and team leaders create a positive working environment through a range of strategies, which can be used to prevent conflict.
Duration: 3 - 4 hours
Suitability: All
Price: £34.99
Risk Assessment (Code: OnL)
The course has been developed to help both business and individual employees anticipate hazards in the workplace and so reduce the financial and human consequences of preventable workplace accidents and injuries.
Since Current legislation makes it clear that it is not just the responsibility of the employer to assess risk, but the duty of everybody involved in the work place to become involved in the process of risk assessment, Risk Assessment is an ideal short course for all employees within a business.
This course is appropriate for any business sector.
Duration: 2-3 hours
Suitability: Introductory
Price: £34.99
Time Management (Code: OnL)
This course is suitable for any individual who is responsible for their own working time, and is appropriate to any business sector.
It is also suitable for first time managers who lead a team but who have had no formal training in this area.
This course provides practical guidance on how to use your time at work more effectively.
Duration: 2 - 3 hours
Suitability: Introductory
Price: £34.99
Understanding Customers (Code: OnL)
This course is aimed at businesses in all sectors and will help people develop knowledge of the concepts underpinning good customer service.
Understanding Customers introduces the concepts essential to delivering good customer service.
This customer- focused attitude will help your business create better relationships with its customers.
This course is for people who are likely to become line managers, or for those who are already in post but have little or no formal training and limited work experience.
Duration: 3 - 4 hours
Suitability: Introductory
Price: £34.99
Level 3 Award in Fashion Retail (Code: OnL)
Designing Visual Merchandising displays for Fashion Retail at the Learning Shop.
The course is designed for Visual Merchandisers and retail professionals who are looking to exercise their creativity to design eye-catching fashion retail displays...without the constraints of a Head Office brief!
A portfolio-based qualification consisting of the following projects: Analysing Fashion Retail window displays, designing a window display and designing an in-store concept.
So do you have an aptitude and enthusiasm for fashion retail demonstrated through work experience in a fashion retail store, this is the course for you!
For the course detail pdf click here.
Having trouble viewing the download, click here to download pdf reader.Duration:
Suitability:
Price: £295
