Unique and Nationally Recognised 

Bespoke Training Tailored to Your Business

An amazing session; professional, informative and interesting. The trainer was very friendly, fun and great at what he does. I loved it all!Neal's Yard Remedies

The Learning Shop training team uses over 45 years of industry and managerial experience to create nationally recognised training programmes that can be tailored to any business. Each of these 7 workshops last around 2 hours and can be taken individually or as a combination to create your very own training package.

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Discover the psychology of how and why we form first impressions of each other. Understand what we can do to manage our own first impressions of others as well as influence the impressions other have of us.

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Understand the psychology that explains how we communicate with each other face to face through Verbal, Vocal and Non Verbal communication, the importance of each and how we can use them effectively.

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Discover how teams form, evolve, grow and ultimately succeed through; understanding their colleagues, improving their communication, playing to their different strengths and improving the team’s performance.

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Learn about the three primary shopping habits of consumers, how to recognise them and how to serve them for best possible customer service results. The three shopper types are known as; Service Seeker, Solutions Demander and Shopping Enthusiast.

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Learn how to manage yourself and your emotions through a number of complaint scenarios including when a customer is challenging. Also gain an understanding of Sales of Goods Act and Trade Descriptions Act in relation to where you stand with regards a customer complaint.

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Discover various customer types such as mobility, the elderly, children, disabilities and cultural differences.

Every business is unique; let us develop a Programme that utilises your extensive pool of knowledge to train staff in what makes your brand unique. Familiarise your staff with your brands’ core values and strategies.

+ First Impressions
men-1979261_1920

Discover the psychology of how and why we form first impressions of each other. Understand what we can do to manage our own first impressions of others as well as influence the impressions other have of us.

+ Communication
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Understand the psychology that explains how we communicate with each other face to face through Verbal, Vocal and Non Verbal communication, the importance of each and how we can use them effectively.

+ Teamwork
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Discover how teams form, evolve, grow and ultimately succeed through; understanding their colleagues, improving their communication, playing to their different strengths and improving the team’s performance.

+ Customer Types
mystery-shopping-icon

Learn about the three primary shopping habits of consumers, how to recognise them and how to serve them for best possible customer service results. The three shopper types are known as; Service Seeker, Solutions Demander and Shopping Enthusiast.

+ Problems and Complaints
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Learn how to manage yourself and your emotions through a number of complaint scenarios including when a customer is challenging. Also gain an understanding of Sales of Goods Act and Trade Descriptions Act in relation to where you stand with regards a customer complaint.

+ Customer Special Requirements
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Discover various customer types such as mobility, the elderly, children, disabilities and cultural differences.

+ Brand Specific Knowledge

Every business is unique; let us develop a Programme that utilises your extensive pool of knowledge to train staff in what makes your brand unique. Familiarise your staff with your brands’ core values and strategies.

ADDITIONAL INFORMATION

Cost: negotiable dependent on size of project

Funding options may be available

Call – 01322 624455

Email – learningshop@northkent.ac.uk