The Learning Shop has used the many years of managerial and industry experience within the team to devise a bespoke training programme that can be tailored to your business. Each of the 7 workshops lasts between 2 – 3 hours and can be taken independently or as a combination of a structured team training programme.
This section includes grooming and uniforms and the initial contact with the customer.
In this workshop we focus on body language, conversation and telephone skills.
We look at the importance of team work and specific team roles.
Here we focus on the three types of customer and learn how to exceed their expectations.
Customer’s Special Requirements
Here we look at various customer types such as mobility, the elderly, children, disabilities and cultural differences.
Dealing with Problems and Complaints
This section focusses on negotiations and de-escalating situations.
Company Specific Knowledge
This section can be tailored to meet the needs of your business.